Overview
Dada8 provides Self-Exclusion as a corrective measure for players who determine they require a period away from gambling activities on the Dada8 platform. This policy sets out the framework, effects, and process for self-exclusion and related protective measures.
Scope and intention
This Self-Exclusion policy applies to all accounts registered with Dada8 and all services offered on the Dada8 platform. It is designed to be user-initiated, voluntary, and binding for the selected period. It does not constitute a restriction imposed by Dada8 on request of regulatory authorities outside of this framework.
Initiating Self-Exclusion
A User may initiate Self-Exclusion by submitting a written request from the registered email address on file to the designated Self-Exclusion contact at Dada8. The request must:
- Identify the User (full name and username).
- State the exact Self-Exclusion period requested.
- Be dated and sent from the User’s registered email address, and contain a clear declaration of the User’s intent to Self-Exclude.
The Self-Exclusion will commence upon processing and confirmation by Dada8. Dada8 reserves the right to verify the User’s identity where necessary. The User acknowledges that Self-Exclusion is not reversible during the specified period except as provided herein.
Periods and Term Lengths
- 3 months
- 6 months
- 12 months (1 year)
- 3 years
Requests for Self-Exclusion for a period longer than 3 years may be considered only with explicit written rationale and shall be subject to Dada8 internal policy. In such cases, Dada8 reserves the right to terminate the User’s registration and to return funds in accordance with the applicable withdrawal terms, subject to any statutory requirements and the User’s compliance with account closure procedures.
Effects During Self-Exclusion
During the Self-Exclusion period, the User’s access to the Personal Account and to all Dada8 products and services will be disabled. The User shall not be able to log in, deposit funds, withdraw funds, or receive advertising or other marketing materials from Dada8. Any existing bonuses or promotions for the User shall be suspended during the Exclusion period, in accordance with the applicable terms and conditions.
Termination and Reactivation
Self-Exclusion is effective for the period specified by the User and cannot be revoked earlier than the stated expiry date. Restoration of access after expiry requires a new written request from the User from the registered email address. Dada8 will process such requests in accordance with its standard account activation procedures. There is no automatic restoration of access at the end of the Self-Exclusion period.
Time-Out: Short Break Option
In addition to Self-Exclusion, Dada8 offers Time-Out as a shorter break from the platform. Time-Out periods include 24 hours, 7 days, or 30 days as configured in the User’s Account Profile. During Time-Out, the User cannot deposit or withdraw funds, or access any Dada8 products. A Time-Out may be revoked by the User only after 24 hours from the initial request. Upon expiry of the Time-Out, the User’s account will automatically re-activate unless a further action is taken.
Financial Protection and Limits
Players may set self-imposed limits on deposits, losses, and spending in the Account Settings. If a limit is exceeded, further activity related to that limit will be restricted. A user may revoke a limit only by submitting a written or electronic notice. Dada8 will consider such requests but reserves ultimate discretion to deny them. Dada8 undertakes reasonable steps to prevent promotional material from being directed to players who have self-excluded. The User remains responsible for ensuring compliance with anti-money-laundering and other applicable laws.
Responsible Gambling and Minor Protection
Underage gambling is strictly prohibited. Dada8 promotes responsible gaming and provides tools to manage risk. If you believe you have a gambling problem, seek professional support and consider using available resources for problem gambling in your jurisdiction. This policy does not override any mandatory reporting or regulatory requirements applicable to the User.
Data and Compliance
Self-Exclusion requests are processed in accordance with Dada8 data protection and privacy obligations and applicable regulatory requirements. All actions taken pursuant to Self-Exclusion are recorded for audit and compliance purposes.
Contact and Assistance
For assistance with Self-Exclusion, please contact Dada8 Support at [email protected] or via the in-site contact form. Dada8 will acknowledge receipt and confirm the activation of Self-Exclusion where applicable.