Withdrawals
Scope and eligibility
These withdrawal terms govern all withdrawals from a Dada8 account. Only funds that are lawfully held in the account may be withdrawn. The Company may suspend or suspend withdrawal processing to verify identity, assess compliance with applicable law, or investigate suspected fraudulent activity. Access to withdrawals is subject to the user\'s account being in good standing and fully verified in accordance with Dada8\'s KYC policy.
Identity verification and payment details
Before processing any withdrawal, the user must complete the KYC check to verify identity and age. The name on the withdrawal must match the name on the payment method. Withdrawals to third-party accounts are prohibited. To modify payment details, the user must submit supporting documentation. Dada8 reserves the right to request additional information as part of ongoing compliance checks. If verification cannot be completed to our satisfaction, withdrawals may be delayed or rejected.
Initiating a withdrawal
To initiate, log in, navigate to Cashier or Banking, select Withdraw, specify amount and withdrawal method, and confirm. The withdrawal will be debited from the corresponding balance. Withdrawals are subject to sufficient available balance and any pending deposits. The request will be labelled as pending until processed.
Processing times
Withdrawal processing times depend on the chosen method and jurisdiction. Dada8 processes withdrawals on banking days. Once the withdrawal is approved and transmitted, the recipient\'s account will reflect the funds per the payment provider\'s processing timeline. Some methods may require additional verification steps and may extend processing time. The Company may refuse or suspend processing for risk, anti-fraud, or compliance reasons.
Limits and fees
Minimum withdrawal amounts and maximum per-transaction or per-period limits apply to each method. The exact limits are displayed in the Cashier at the time of withdrawal request. Dada8 reserves the right to charge withdrawal fees where applicable; any such fees will be disclosed prior to confirmation of the withdrawal. Absent disclosure, withdrawals will be free of charge.
Security and compliance
Withdrawals are subject to anti-money laundering controls and internal risk assessment. The Company may request documentation (e.g., identity documents, payment method proofs) and may place a withdrawal on hold pending verification. The user authorizes Dada8 to conduct necessary checks with payment providers and financial institutions. If a withdrawal is suspected of fraudulent activity, it may be reversed or cancelled.
Tracking and notifications
You can track withdrawal status from Cashier -> Transaction History. Status options include Pending, Approved, Processing, Completed, and Rejected. You will receive system notifications for status changes where available, including email if configured.
Disputes and adjustments
Any withdrawal dispute must be submitted in writing within 30 days of the withdrawal date. Dada8 will investigate and, if needed, reserves the right to suspend or reclaim funds during the investigation. Final decisions are binding on the parties.
Non-transferability and account restrictions
Withdrawals are non-transferable except to the original payment method or bank account used for funding, unless Dada8 agrees otherwise in writing. If an account is suspended, closed, or otherwise restricted, pending withdrawal requests may be cancelled and funds processed according to internal policy and applicable law.